One of the two torsion springs broke and needed to be replaced.
The reason the customer had two torsion units was the heavy weight of his door. Even though the second torsion spring was still operational, its condition was far from optimal, and we recommended replacing it as well as the broken unit, to avoid potentially dangerous problems later on. He agreed, and we quickly carried out the necessary work and safely wound the new springs with tension.
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* $29 service call - deducted from the service
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